Privacy Policy

Effective Date: August 25, 2024

This Privacy Policy outlines our practices regarding the collection, usage, and sharing of your data when using our services, and provides insight into your privacy rights and the legal safeguards in place.

We utilize your personal information to enhance and provide our services. By engaging with our services, you consent to the collection and handling of information as described in this policy.

Understanding and Definitions

Understanding

Terms with capitalized initials carry specific meanings as defined herein. These definitions apply uniformly whether the terms appear in singular or plural form.

Definitions

For the context of this Privacy Policy:

• Account refers to a distinct account set up for you to access our services or certain features thereof.

• Affiliate denotes any entity that is under common ownership or control with another party, where "control" implies holding at least 50% of the ownership interests or voting rights.

• Company (referred to as "the Company", "We", "Us", or "Our") means questrealmheroes LLC, located at Level 8/121 Marcus Clarke St, Canberra ACT 2600, Australia.

• Cookies are small data files placed on your device by a website to track your browsing activity and preferences.

• Country refers to Canberra ACT 2600, Australia.

• Device encompasses any gadget capable of accessing our services, such as computers, smartphones, or tablets.

• Personal Data encompasses any information that can identify an individual or make them identifiable.

• Service pertains to the Website.

• Service Provider signifies any individual or entity that processes data on behalf of the Company, including third parties who assist in delivering, managing, or analyzing our services.

• Usage Data pertains to data automatically collected through service use or its infrastructure (e.g., page visit duration).

• Website refers to questrealmheroes LLC.

• You refers to the person using the service or the organization on whose behalf the individual is accessing the service.

Gathering and Utilizing Your Personal Data

Types of Data Collected

Personal Data

When using our service, we may request specific personally identifiable information from you, which may include:

• Email address

• First and last names

• Usage Data

Usage Data

Usage Data is collected automatically during service use.

This data might include details such as your device’s IP address, browser type, browser version, the pages you visit, the time and date of your visits, the time spent on pages, unique device identifiers, and other diagnostic data.

When accessing our service via mobile, we might also gather details such as your mobile device’s type, unique ID, IP address, operating system, and mobile browser type, among other diagnostic information.

We may also collect data sent by your browser or mobile device when you interact with our service.

Tracking Technologies and Cookies

We employ cookies and similar tracking technologies to monitor activity on our service and retain specific information. These technologies include beacons, tags, and scripts for data collection, tracking, and improving our services. The technologies we use include:

• Cookies or Browser Cookies. These are small files placed on your device. You can configure your browser to reject all cookies or alert you when a cookie is set. Note that without cookies, some parts of our service may not function correctly.
• Web Beacons. Certain parts of our service and emails may contain small electronic files known as web beacons (also called clear gifs, pixel tags, or single-pixel gifs) that allow us to count users who visited those pages or opened emails and to gather related statistics (e.g., measuring page popularity and ensuring system and server functionality).

Cookies can be categorized as "Persistent" or "Session" cookies. Persistent cookies stay on your device after you go offline, while session cookies are removed when you close your browser.

We utilize both session and persistent cookies for various purposes:

• Necessary / Essential Cookies

  Type: Session Cookies

  Administered by: Us

  Purpose: These cookies are crucial for providing services on our website and enabling certain features. They aid in user authentication and prevent misuse of user accounts. Without these cookies, the requested services cannot be delivered.

• Cookies Policy / Notice Acceptance Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These cookies identify whether users have accepted our cookie policy.

• Functionality Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These cookies remember your preferences, such as login details or language choices, to provide a more tailored experience and avoid re-entering preferences each time you use the website.

To learn more about the cookies we utilize and your options regarding them, please refer to our Cookies Policy or the Cookies section in our Privacy Policy.

Utilization of Your Personal Information

The Company may use your Personal Data for the following objectives:

• To deliver and manage our Service: This includes overseeing the usage of our Service and ensuring its proper functionality.

• To handle Your Account: To process your registration and grant you access to various features available to registered users of the Service.

• For contractual obligations: This involves fulfilling the terms of a purchase agreement for products, services, or other contracts made through our Service.

• To communicate with You: To reach out via email, phone calls, SMS, or similar electronic communications, including push notifications through mobile apps about updates or information related to our Service’s features, products, or services, and security updates when necessary.

• To provide You with information: This includes sending news, special offers, and updates about similar goods, services, or events unless you opt out of receiving such information.

• To address Your requests: To respond to and manage any requests you make to us.

• For business transfers: We might use your data during the assessment or execution of mergers, acquisitions, restructuring, or the sale of some or all assets, including during bankruptcy or liquidation processes where your Personal Data is among the transferred assets.

• For additional purposes: This includes data analysis, identifying usage patterns, evaluating promotional effectiveness, and improving our Service, products, services, marketing, and overall user experience.

We may disclose your personal information in the following situations:

• To Service Providers: We might share your data with Service Providers to monitor, analyze the usage of our Service, and to contact you.
• For business transactions: We may transfer or share your personal data in connection with negotiations or proceedings involving mergers, sales of company assets, financing, or acquisitions of our business by another company.
• With Affiliates: We may disclose your information to our affiliates, who will be required to adhere to this Privacy Policy. Affiliates include our parent company and other subsidiaries or companies under common control.
• With business partners: We may share your information with our business partners to provide you with certain products, services, or promotions.
• With other users: When you share personal information or interact publicly with other users, such information may be visible to all users and might be publicly distributed.
• With Your consent: We may disclose your information for other purposes if you provide your consent.

Retention of Your Personal Data

The Company will retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. We may keep and use your data to fulfill legal obligations, resolve disputes, and enforce our agreements and policies.

Usage Data will be retained for internal analysis and typically for a shorter period, unless it is used to enhance security or functionality, or if legally required to be kept longer.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s facilities and any other locations where involved parties are situated. This means that your data may be transferred to, and stored on, computers located outside your jurisdiction, where data protection laws may differ from those in your location.

By agreeing to this Privacy Policy and submitting your information, you consent to such transfers.

The Company will take all reasonable measures to ensure that your data is securely handled in accordance with this Privacy Policy. No transfer of your Personal Data will occur unless there are adequate safeguards in place to protect your information.

Deleting Your Personal Data

You have the right to delete or request assistance in deleting the Personal Data we have collected about you.

Our Service may allow you to remove certain information from within the Service.

You can update, modify, or delete your information at any time by logging into your Account, if you have one, and accessing the settings that manage your personal information. You may also contact us to request access, correction, or deletion of any personal data you have provided.

However, please note that we may need to retain certain information to comply with legal obligations or valid reasons.

Disclosure of Your Personal Data

Business Transactions

In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will notify you before your data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

We may be required to disclose your Personal Data if mandated by law or in response to valid requests by public authorities (such as a court or government agency).

Other Legal Requirements

We may disclose your Personal Data if we believe it is necessary to:

• Comply with legal obligations
• Protect and defend the Company’s rights or property
• Prevent or investigate potential wrongdoing related to the Service
• Ensure the safety of Service users or the public
• Avoid legal liability

Security of Your Personal Data

We value the security of your Personal Data, but no method of transmission over the Internet or electronic storage is completely secure. While we aim to use commercially reasonable measures to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from anyone under 13. If you are a parent or guardian and you become aware that your child has provided us with Personal Data, please contact us. If we discover that we have collected Personal Data from someone under 13 without parental consent, we will take steps to remove that information from our servers.

If consent is required by law for processing your information and your jurisdiction mandates parental consent, we may seek your parent’s consent before collecting and using that information.

Links to External Sites

Our Service may include links to external websites that are not managed by us. Clicking on these links will take you to the respective third-party sites. We highly recommend that you review the Privacy Policy of each site you visit.

We have no control over, and accept no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Modifications to This Privacy Policy

We may revise our Privacy Policy periodically. Any updates will be posted on this page.

We will inform you of any changes via email and/or by placing a prominent notice on our Service before the changes take effect. Additionally, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy regularly for any updates. Changes to the Privacy Policy will become effective once they are posted on this page.

Get in Touch

If you have any questions regarding this Privacy Policy, you can reach us:

• By email: [email protected]

• By visiting our contact page on our website

• By phone: +61 2 6145 0701